Shipping policy

At OffCentre Clothing, we’re built around limited drops, premium heavyweight pieces, and high-demand releases. Because of this, some orders — especially pre-orders and launch-week purchases — may take slightly longer than standard retail shipping. We appreciate your patience and support, and we’ll always do our best to get your order to you as quickly as possible.

Order Processing

All in-stock orders are typically processed within 1–2 business days, unless otherwise stated on the product page or during major sale periods.

Orders are not packed or shipped on weekends or public holidays.

During new drops, launches, sales, and other high-volume periods, processing times may be slightly extended due to increased demand.

Once your order has been packed and dispatched, you’ll receive a shipping confirmation email with your tracking details.

Shipping Locations

We currently ship primarily to:

  • New Zealand
  • Australia

We may also offer shipping to selected international destinations where available at checkout.

If your country is available at checkout, we can ship to you.

Estimated Delivery Timeframes

Delivery estimates begin after your order has been dispatched, not from the date your order is placed.

Note: Estimated delivery timeframes for your region are shown on the product page below the Add to Cart button where applicable.

New Zealand

Standard shipping: 1–4 business days
Rural delivery addresses may take longer.

Australia

Standard shipping: 3–9 business days
Regional and remote areas may take longer.

International

Shipping times vary depending on the destination and courier network.

Please note that all delivery timeframes are estimates only and are not guaranteed.

Pre-Orders

Some OffCentre Clothing products are released on a pre-order basis. This allows customers to secure limited pieces before stock arrives or while production is being completed.

If a product is on pre-order, the estimated dispatch timing will be shown on the product page.

Please note:

  • Pre-order dispatch dates are estimated
  • Delays can occasionally occur due to production, supplier, freight, or courier issues outside our control
  • Purchasing a pre-order item means you understand and accept that dispatch may take longer than for in-stock products

We recommend placing separate orders if you want in-stock items delivered sooner.

Mixed Carts: In-Stock + Pre-Order Items

If your order contains both in-stock items and pre-order items, your full order will be shipped together once the pre-order item is ready.

This helps avoid split shipments and extra shipping charges.

If you want your in-stock items sooner, please place separate orders for in-stock and pre-order items.

Shipping Rates

Shipping rates are calculated at checkout based on factors such as:

  • delivery location
  • order size
  • order weight
  • courier availability

Any active free shipping offers or shipping thresholds will be shown on the website where applicable.

Tracking

Once your order has been dispatched, tracking details will be sent to your email.

Please allow some time for tracking updates to appear after dispatch, especially during busy periods.

It is the customer’s responsibility to ensure all shipping details entered at checkout are correct. OffCentre Clothing is not responsible for delays or delivery issues caused by incorrect or incomplete address information.

Delivery Delays

While we always aim to meet estimated delivery windows, delays can happen due to factors outside our control, including:

  • courier delays
  • weather disruptions
  • customs processing
  • public holidays
  • high-volume shipping periods
  • rural or remote delivery areas

Once an order has been handed to the courier, delivery timeframes are outside of our direct control.

Lost, Stolen, or Delayed Parcels

If your parcel appears lost or significantly delayed, please contact us at Sales@OffCentreClothing.com with your order number and full name.

We’ll do our best to assist and work with the courier where possible. However:

  • once a parcel is marked as delivered, responsibility may pass to the customer
  • OffCentre Clothing is not responsible for stolen parcels where delivery has been confirmed by the courier
  • investigation timeframes are determined by the courier provider

If your parcel is marked as delivered but cannot be found, we recommend checking with household members, neighbours, or your local delivery depot first.

Customs, Duties, and Taxes

For international orders, customs duties, import taxes, and other charges may apply depending on your country’s regulations.

These fees are the responsibility of the customer unless otherwise stated at checkout.

OffCentre Clothing is not responsible for customs delays or additional import charges.

Incorrect Addresses / Returned Parcels

If an order is returned to us due to an incorrect or incomplete address entered at checkout, the customer may be required to pay an additional shipping fee to have the parcel resent.

If you notice an address mistake after placing your order, please contact us as soon as possible at Sales@OffCentreClothing.com. We cannot guarantee changes can be made once your order has been processed.

Split Shipments

In some cases, we may split an order into multiple shipments if necessary. If this happens, tracking information will be provided for all shipments.

Contact

For any shipping-related questions, please contact us at:

Email: Sales@OffCentreClothing.com
Website: offcentreclothing.com

Thanks for supporting OffCentre Clothing.